Refund Policy
1. Introduction
At stylo360.com, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.
2. Returns
All sales are final. Trade customers can only return items if the goods do not match what was ordered. To be eligible for a return, the item must be unused and in the same condition as when you received it, including the original packaging and receipt or proof of purchase.
Please note that drop shipped goods will not be taken back if their customers do not accept them.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Non-returnable Items
Certain items cannot be returned, including:
Software products that have been opened
Custom or personalized items
Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error
6. Exchanges
If you need to exchange an item for the same product, please contact us at info@stylo360.com. We will guide you through the process.
7. Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: info@stylo360.com
Phone: 0121 231 71 92
8. Additional Notes
Please ensure that the item is well-packaged to avoid damage during transit.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Thank you for shopping with stylo360.com. We appreciate your business and are committed to providing you with excellent service.